Sinsa-dong Plastic Surgery -

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Terms of Service

[Privacy Policy]

Fresh Hong Doctor Plastic Surgery Clinic (hereinafter referred to as “the Clinic”) highly values the protection of your personal information and complies with the Personal Information Protection Act.
Through this Privacy Policy, the Clinic informs you of how the personal information you provide is used and managed, and what measures are taken to protect it.
The order of this Privacy Policy is as follows:
1. Items of personal information collected and collection methods
2. Purpose of collection and use of personal information
3. Retention and use period of personal information
4. Procedures and methods for destroying personal information
5. Provision and sharing of personal information
6. Outsourcing of personal information handling
7. Rights of users and legal representatives and how to exercise them
8. Withdrawal of consent / Membership cancellation methods
9. Matters regarding the installation/operation of automatic personal information collection devices and their rejection
10. Personal Information Manager
Name: 
Position: 
Affiliation: Fresh Hong Doctor Plastic Surgery Clinic
Phone number:
Email:
11. Measures to ensure the security of personal information
12. Obligation to notify changes to the policy

1. Items of Personal Information Collected and Collection Methods
The Clinic collects only the minimum amount of personal information necessary to provide services during membership registration.
When registering as a member to use the Clinic’s services, there are required and optional fields. Optional fields such as consent to receive emails do not affect your ability to use the service if you choose not to fill them out.

❍ [Medical Information]
- Collected items: Name, Resident Registration Number, Address, Contact Information, Medical Records
※ In accordance with the Medical Service Act, unique identification information and medical information must be retained by law (no separate consent required).
❍ [Items Collected When Registering on the Website]
- Required items: Name, ID, Password, Email, Contact Information (Telephone number, Mobile phone number)
- Optional items: Consent to receive emails
- During the process of using the service or handling service-related tasks, the following information may be automatically generated and collected: Service usage records, Access logs, Cookies, Access IP information
❍ [Methods of Collecting Personal Information]
- Personal information is collected through the following methods:
･ Website, Written forms, Fax, Telephone, Consultation boards, Email

2. Purpose of Collection and Use of Personal Information
The Clinic uses the collected personal information for the following purposes.
All information provided by the user will not be used for purposes other than those specified below. If the purpose of use changes, prior consent will be obtained.
❍ [Medical Information]
- Provision of medical services such as diagnosis and treatment, as well as administrative services such as billing, payment, and refunds.
❍ [Website Membership Information]
- Required information: To provide online appointment booking, appointment inquiry, and membership-based services through the website.
- Optional information: To provide hospital news, disease-related information via email, and for conducting surveys.
3. Retention and Use Period of Personal Information
The Clinic will promptly destroy your personal information once the purpose of collection or the purpose for which it was provided has been achieved.
❍ [Medical Information]
- Retained in accordance with the medical record retention standards specified in the Medical Service Act.
❍ [Website Membership Information]
- Deleted when a member withdraws from membership or is expelled. However, even if the purpose of collection or provision has been achieved, personal information may be retained if it is necessary to do so under the provisions of the Commercial Act or other applicable laws.
- Records related to consumer complaints or dispute resolution: 3 years (Act on the Consumer Protection in Electronic Commerce, etc.)
- Records related to the collection/processing and use of credit information: 3 years (Act on the Use and Protection of Credit Information)
– Records related to identity verification: 6 months (Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.)
– Records related to visits: 3 months (Protection of Communications Secrets Act)

4. Procedures and Methods for Destroying Personal Information
The Clinic will destroy personal information immediately after the Purpose of Collection and Use of Personal Information has been fulfilled. The procedures and methods for destruction are as follows:
❍ [Destruction Procedure]
Information entered by users for membership registration or other purposes is destroyed immediately upon achievement of its intended purpose, in accordance with the destruction method described below.
❍ [Destruction Method]
Personal information stored in electronic file format is deleted using technical methods that prevent the records from being restored.
Personal information printed on paper is destroyed by shredding or incineration.

5. Provision and Sharing of Personal Information
The Clinic will not use your personal information beyond the scope stated in the Purpose of Collection and Use of Personal Information nor provide it to third parties, individuals, companies, or organizations without your consent, except in cases permitted by relevant laws and regulations.
Examples of such exceptions include:

- Submission of medical records to the Health Insurance Review and Assessment Service for the purpose of claiming medical care benefits in accordance with the National Health Insurance Act.
– Providing data in a form that does not identify specific individuals, when necessary for statistical purposes or academic research.
- Providing information to investigative agencies in accordance with the procedures and methods prescribed by law when requested.

6. Outsourcing of Collected Personal Information
The Clinic does not outsource the handling of collected personal information to any external organization.

7. Rights of Users and Legal Representatives, and How to Exercise Them
Membership registration for children under the age of 14 (hereinafter referred to as “children”) is conducted through a separate form written in plain language that is easy for children to understand, and consent from the legal representative is always obtained when collecting personal information.
To obtain consent from the legal representative, the Clinic collects only the minimum required information from the child—such as the legal representative’s name and contact details—and obtains consent in accordance with the methods specified in this Privacy Policy.
A child’s legal representative has the right to request access to, correction of, or deletion of the child’s personal information.
To access, correct, or delete a child’s personal information, the legal representative can click on “Edit Member Information,” go through the legal representative verification process, and directly access, correct, or delete the child’s personal information.
Alternatively, the legal representative can contact the Personal Information Protection Officer via written request, telephone, or fax, and the necessary measures will be taken.
The Clinic does not provide or share information about children with third parties. If a legal representative requests correction of any errors in a child’s personal information, the use and provision of that information will be suspended until the correction is completed.

※ Personal information that must be retained by law cannot be modified or deleted within the legally required retention period, even upon request.
 8. Withdrawal of Consent / Membership Cancellation Method
You may withdraw your consent to the collection, use, and provision of your personal information at any time after registering as a member.
To cancel your membership, you may either:
Click “Withdraw Membership” in the My Page section of the Clinic’s website, complete the identity verification process, and directly process the membership cancellation, or
Contact the Personal Information Protection Officer via written request, telephone, or fax. In such cases, your personal information will be promptly destroyed, and all necessary measures will be taken without delay.

9. Installation, Operation, and Refusal of Automatic Personal Information Collection Devices
The Clinic operates cookies that store and retrieve your information from time to time.
A “cookie” is a small text file sent from the Clinic’s web server to your browser and stored on your computer’s hard disk.
Purpose of Cookie Use:
The Clinic uses cookies for the purpose of providing better and more personalized services.
Cookie Management:
You have the option to allow all cookies, confirm each time a cookie is saved, or refuse the storage of all cookies by adjusting your web browser settings.
Note:
If you refuse cookie installation, some services may not be available or may be limited in functionality.


10. Personal Information Manager
To protect your personal information and handle any related complaints, the Clinic designates the following Personal Information Protection Officer:
❍ [Privacy Officer]
･ Name:
･ Position:
･ Affiliation: Fresh Hong Doctor Plastic Surgery Clinic
･ Phone number: 
･ Email:

You may report any complaints related to personal information protection that arise while using the Clinic’s services to the Personal Information Protection Officer. The Clinic will provide prompt and sufficient responses to all reported matters.
For other inquiries or consultations regarding personal information infringement, please contact the following agencies:

･ Personal Dispute Mediation Committee – http://www.1336.or.kr / ☎ 1336
･ Korea Information Security & Privacy Certification Committee – http://www.eprivacy.or.kr / ☎ (02) 580-0533~4
･ Supreme Prosecutors’ Office Cyber Crime Investigation Department – http://www.spo.go.kr / ☎ (02) 3480-3573
･ National Police Agency Cyber Terror Response Center – http://www.ctrc.go.kr / ☎ (02) 392-0330

11. Measures to Ensure the Security of Personal Information
The Clinic has implemented various security measures to protect users’ personal information through both technical and administrative safeguards.
Technical measures: All information you provide is securely stored and managed within a security system protected by a firewall.
Administrative measures: The Clinic has established procedures for accessing and managing personal information, limits the number of staff authorized to handle personal information to the minimum necessary, and provides ongoing security training. The Clinic also designates system users authorized to process personal information, assigns passwords to them, and regularly updates these passwords.

12. Obligation to Notify Changes to the Policy
This Privacy Policy was established on June 1, 2012.
If there are any additions, deletions, or modifications to its contents due to changes in laws, policies, or security technology, the Clinic will announce the reason and details of the changes at least seven (7) days before enforcement via the Clinic’s website.

･ Notice date: March 13, 2024
･ Effective date: March 13, 2024
I agree to all terms and conditions of membership registration.
Privacy Policy Guide

Privacy Policy Guide
Purpose	Items	Retention Period
User identification and verification of identity	ID, Name, Password	Until membership withdrawal
Notifications regarding customer service usage, user identification for CS (Customer Service) support	Contact information (Email, Mobile phone number)	Until membership withdrawal
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